Property Operations & Resident Services
The day-to-day operations of a housing community can either build trust or trigger stress. From the way we welcome new residents to how we respond during emergencies, each interaction shapes the resident experience.
Our trauma-informed approach to property operations and resident services focuses on creating clear, respectful processes that empower both residents and staff. We’ve developed practical resources that apply trauma-informed principles to common housing operations, making them simple to implement and effective in building stronger communities.
Implementation Tips
Start with one area where your organization faces frequent challenges
Involve both residents and staff in reviewing and adapting these resources
Track changes in resident satisfaction and staff confidence after implementation
Share success stories and lessons learned across your organization
Tools & Resources
how to become a trauma-informed organization
This comprehensive guide documents how to lead your organization toward trauma-informed practice from the ground up. This step-by-step guide can be tailored to your unique community and context.
deeper dive on the opportunity areas
POAH identified seven “Opportunity Areas” for Trauma-Informed Housing. Consider which ones resonate with your community or your organization.
trauma-informed housing ideas
Get inspired by communities across the country that are implementing Trauma-Informed Housing. This resource offers several ideas that were brainstormed by teams of residents and frontline staff to implement trauma-informed practices in their community. Several of these ideas are being implemented by POAH.
trauma-informed guidelines
This quick reference guide outlines how to apply trauma-informed principles to any initiative or organizational practice. Use in your next brainstorming meeting, or print and share as a daily reminder.