Training
Training increases awareness and enables staff to build skills and confidence in trauma-informed practice.
It’s often the first step organizations take on their trauma-informed journey. While training builds important foundations, it works most effectively as one component of a comprehensive approach. Check out our How to Become a Trauma-Informed Organization guide to learn more about how to get started.
Tools & Resources
Ready to integrate trauma-informed concepts into your training program? We’ve developed introductory trainings for staff across your organization:
Introduction to trauma-informed housing
Primary audience: All staff
Goals: Participants will understand the definition and impact of trauma, learn how housing systems can intersect with trauma, and apply trauma-informed housing principles to their work with residents and communities.
trauma-informed customer service
Primary audience: Property Operations, Resident Services, Maintenance, Regional Operations Leadership
Goals: Participants will develop skills to provide trauma-informed customer service by practicing self-awareness, avoiding judgment, preventing coercive communication, and demonstrating compassionate empathy when interacting with residents in challenging situations.
trauma-informed supervision
Primary audience: Managers
Goals: Participants will learn to be trauma-informed supervisors by developing self-awareness of their stress and triggers, conducting safe and honest feedback conversations, and building a culture of trust through supporting staff well-being and maintaining accountability.
trauma-informed communication
Primary audience: Property Operations, Resident Services
Goals: Participants will learn to apply trauma-informed principles to written communication by employing concise, inclusive, non-objectifying language that centers residents’ dignity and lived experiences.